Posts tagged customer experience

How To Sniff Out Bad Apple Clients, An Untold Tale

I have a cautionary tale to tell. Pull up your favorite bean bag and a non-disclosure agreement.

Major KeysTennile CooperSeptember 6, 2017bad clients, clients, customer experience, businessComment

A Double Dare to Hold Your Customer's Attention Hostage by Personalizing These 5 Generic Things on Your Website

Listen, the research has spoken 74% of customers feel frustrated when website content is not personalized. If you've been doing generic this whole time, what could that mean for your business? Down for a dare?

Wow HabitsTennile CooperAugust 16, 2017website, customer experience, google, seo, personalizationComment

3 Unexpected Things You Should Do After They Smack Buy (Fill in the Blanks)

What happens next is what stops the giddy nostalgia from wearing off, or them re-thinking their decision. Which leads down the bunny hole of buyer's remorse (and turning your customers off).